Personal information

Personal information: The types of personal information we may collect about you include:

• your name;
• information about the goods you may hire out or the services you can provide;
• information about the types of goods you would like to hire or services you would like to receive;
• your contact details, including email address, social media login details, street address and/or telephone number;
• your age and/or date of birth;
• your credit card or payment details (through our third party payment processor, currently Stripe, including when you pay for promotional opportunities when using our services);
• your preferences and/or opinions;
• information you provide to us through customer surveys;
• details of services we have provided to you and/or that you have enquired about, and our response to you;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
• any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our Services, associated applications and associated social media platforms;
• to contact and communicate with you;
• for internal record keeping, administrative purposes, invoicing and billing purposes;
• for analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms;
• to run promotions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our services and information that we consider may be of interest to you; and
• to comply with our legal obligations and resolve any disputes that we may have.

Disclosure of personal information to third parties

We may disclose personal information to:

• third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers (including Amazon Web Services), debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators (including Stripe);
• our employees, contractors and/or related entities;
• our existing or potential agents or business partners;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
• third parties, including agents or sub-contractors, who assist us in providing information, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
• third parties to collect and process data, such as Google Analytics. This may include parties that store data outside of Australia.

How we treat personal information that is also sensitive information

Your rights and controlling your personal information

Storage and security

Cookies and web beacons

Links to other websites

Amendments